Dear Valued Customer,
Thank you for choosing Yiker Technology products. To protect your rights and interests, please carefully review this policy and retain your proof of purchase.
1. Should the product malfunction, customers may avail themselves of warranty services by presenting valid proof of purchase and the warranty card.
2. Within one year from the actual date of receipt (as of the purchase date), the product is covered under warranty, excluding non-warranty components. Modular accessories carry a three-month warranty.
3. For product malfunctions occurring after the warranty period expires, Ekeler offers paid repair services. Contact Ekeler for assistance; charges will be determined on a case-by-case basis. Repairs will not be provided if damage is severe, parts are discontinued, or other uncontrollable factors render repair impossible.
4. For out-of-warranty paid repairs, a 90-day warranty applies after fault resolution. Payment is accepted only through designated accounts.
Note: The 90-day warranty period applies only to the recurrence of the original fault. (Exclusions apply.)
5. If your purchased product requires repair or inspection, please back up all relevant data stored within the device promptly. Yiker shall not be liable for any losses resulting from data loss.
6. Shipping costs during the warranty period shall be shared equally by both parties. For non-warranty repairs, shipping costs shall be borne by the customer.
The following situations are not covered under warranty. Yiker may provide paid repair services. Please note:
1. Products beyond the warranty period.
2. Non-warranty components: CPU, memory chips, Flash.
3. Products with physical damage such as PCB burnout or cracking due to improper use.
4. Products where the “barcode or factory identification mark” has been altered, covered, lost, or rendered unidentifiable.
5. Products where the “barcode or factory identification mark” on the purchase receipt does not match the product itself.
6. Product quality issues resulting from unauthorized repairs, misuse, impact, negligence, abuse, liquid ingress, accidents, modifications, or failure to follow the instruction manual; or products with torn or altered barcodes/factory markings.
7. Damage caused by force majeure.
8. Products damaged during return shipping due to improper packaging or handling.
Seven business days from the date of receipt of the returned product (excluding transit time).
1. In the event of any conflict between the provisions of these regulations and national laws and regulations, the national laws and regulations shall prevail.
2. Shenzhen IEEKER Technology Co., Ltd. reserves the right to revise and interpret these regulations.
